Please Read Before Booking

​At Royal Hair Ottawa, we aim to provide exceptional service and a smooth experience for every client. Please take a moment to read and understand our policies before booking your appointment.​​​​

 

POLICY

• Appointments over $100 require a $50 non-refundable deposit.

• Appointments under $100 require a $20 non-refundable deposit.

• Deposits must be sent to royalhairottawa@gmail.com within 2 hours of booking.

• Deposits can also be paid directly on our website.

• If your deposit is not received within the 2-hour window, your appointment will be automatically cancelled.

• Deposits go toward your total and will be deducted from your final bill.

• The remaining balance is due after your service is completed.

• Once your deposit is received, we will confirm your appointment 

• No Refund Policy for Miss Bookings:  We understand that life can be unpredictable, but once your booking is confirmed we cannot provide refunds for missed appointments

• A 24-hour notice is required to use your deposit toward rescheduling.

• We encourage you to call/ text us in advance if you cannot attend, and we will do our best to accommodate rescheduling based on availability. 
  Thank you for your understanding.